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S.W. Florida Daily News


Passengers with Non-Visible Disabilities Receive Support from RSW


RSW Provides Assistance to Passengers with Non-Visible Disabilities

Traveling by plane can be an exciting and enjoyable experience for many individuals. However, for those with non-visible disabilities, it can be a daunting and overwhelming process. Fortunately, many airports have recognized this issue and have implemented measures to assist such passengers. Southwest Florida International Airport (RSW) is one such airport that goes above and beyond to ensure that passengers with non-visible disabilities receive the necessary assistance and support.

Types of Non-Visible Disabilities

Non-visible disabilities are conditions that are not immediately noticeable to others. Such disabilities can include neurological disorders such as Autism Spectrum Disorder (ASD), Attention Deficit Hyperactivity Disorder (ADHD), and anxiety disorders, among others. These conditions may affect an individual’s behavior and ability to cope with new situations such as traveling through the airport.

RSW Disability Services

RSW recognizes the need for travelers with non-visible disabilities to receive proper assistance and has put in place a number of measures to ensure passenger comfort and ease of travel. The airport’s passenger assistance program – Volunteer Information Professionals (VIP) provides a wide range of services that cater to the needs of passengers with non-visible disabilities. These services include wheelchair assistance, escort assistance, and sensory-friendly options.

Wheelchair and Escort Assistance

Many individuals with non-visible disabilities may require assistance with mobility. RSW offers wheelchair assistance to passengers who require it, and assistance can be requested at the time of booking or at the airport. The airport also provides escort assistance for passengers who require additional assistance navigating through the airport.

Sensory-Friendly Options

Individuals with non-visible disabilities such as ASD may experience sensory overload in busy and noisy environments such as airports. RSW has recognized this issue and provides sensory-friendly options for passengers who require it. The airport has designated “Quiet Rooms” where passengers can retreat from the hustle and bustle of the airport and relax before their flight. The airport also has partnered with KultureCity, a non-profit organization that aims to create sensory-inclusive spaces in public environments. The airport has staff trained by KultureCity to identify and assist passengers with sensory sensitivities.

RSW TSA PreCheck Program

TSA PreCheck is a program that allows passengers to go through a dedicated lane at security checkpoints, enabling them to avoid the long lines and extra security checks. RSW offers TSA PreCheck services to all passengers, including those with non-visible disabilities. This program is a great way to reduce the anxiety and stress associated with normal security procedures.

RSW Airport Team Training

RSW has implemented a training program for all airport employees regarding passenger assistance and disability awareness. This program ensures that all employees are equipped with the knowledge and skills required to assist passengers with non-visible disabilities. Such training programs are essential to create an inclusive and supportive environment for all passengers, regardless of their disability.


In conclusion, RSW provides excellent passenger assistance services that cater to the needs of travelers with non-visible disabilities. These services are essential to ensure that all passengers can travel comfortably and safely. The airport’s VIP program, TSA PreCheck, sensory-friendly options, and the airport employee training program are impressive measures that deserve recognition. RSW’s commitment to passenger assistance and disability awareness sets a high standard for other airports to follow.


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